Scheduling an appointment online

You said you’d schedule an appointment with the Social Security Administration online if you had a question or needed help. You earn Social Security through a lifetime of hard work and support should be available at your fingertips. However, the Social Security Administration’s customer service is facing a crisis. AARP has heard many complaints about the Social Security Administration’s website crashing repeatedly. Additionally, 1 out of every 3 callers got a pre-recorded message saying lines are too busy before getting disconnected in March.

The AARP community recently fought against a rule that would’ve eliminated the ability to make Social Security claims over the phone. This rule was reversed thanks to our efforts — but lawmakers must do more to strengthen Social Security’s customer service.

Message your lawmakers today and urge them to improve Social Security customer service >>

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