Tell Congress to improve Social Security’s customer service

The Social Security Administration announced that call wait times and waiting periods for disability claims may increase — even after Congress boosted their budget by $785 MILLION dollars this past year to help resolve this very issue.

But Congress has chronically underfunded the Social Security Administration for decades — and people who rely on the benefits now have to deal with intolerably long call wait times and waiting periods for disability claims.

It’s outrageous. We contribute to Social Security with every paycheck, and we expect it to be responsive to us on the benefits and services we have earned and need.

Tell your members of Congress to help fund improvements to Social Security’s customer service!

RECIPIENTS:

Your Members of Congress

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Dear Decision Maker,

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I am a voter and your constituent, and I’m asking you to provide more funding for Social Security’s customer service.
 
Congress has chronically underfunded the Social Security Administration for the last decade, leading to a situation today where customer service deficiencies have become intolerable. When someone calls the agency’s toll-free number, they can expect to wait on hold for over half an hour. About half of the 151 million calls made to that number or to field offices went unanswered, according to SSA Office of Inspector General (OIG) data, including 16.4 million callers who gave up while waiting on hold.
 
The latest available data show that wait times for Americans who file for disability assistance has jumped to about 225 days for an initial decision. 50 Social Security Administration offices took more than 400 days to send a final decision on benefits. 19 offices took more than 500 days to make a final decision. These increasing wait periods have major consequences for people who have filed disability claims.
 
As a voter and your constituent, I’m asking that you approve at least $15 billion for the Social Security Administration so they can make long-overdue service improvements to meet the needs of the American public.
 
Workers have paid into Social Security with every paycheck, and it's only fair that they get the money they've earned and the services they need.

Thank you,

[First Name] [Last Name]
[Your Address]

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